Retail

Companies from the Fast Moving Consumer Goods and Retail sectors are confronted with considerable changes within their business networks. Traditional structures and relationships have broken down owing to e-technology which changes channels to the end customers with differing results. Crucial upgrades and changes in the supply of the customer process in regards to goods, services and information result from this which apply to companies of the consumer goods and retail industry.
Companies from the consumer goods industry operate in a mature market with global business relationships in regional fragmented structures. Countless suppliers as well as the retail trade itself strive for bigger cross company cooperation. In this sphere Business Networking or Business Collaboration is a deciding success factor.

Through technological advancement, globalisation and increasing transparency the following developments stand out:

  • Efforts to achieve size advantages in order to reduce costs and extend the customer profile
  • Concentration on particular market segments and core competences to guarantee higher margins
  • Leaning towards mass production due to increasing price competition whilst at the same efforts to generate added value, to minimise stocks and to increase the reliability of delivery
  • The efforts of both industries, retail and consumer goods producers to receive information on end customers about the customer process, ranges from traditional means like customer cards right up to new approaches like the personalization of internet shops
Customers demand comprehensive solutions to their problems. Ideally these should all come from the same place and be accessible without geographical or time restrictions.

S&T and IMG are following an integrated approach right from strategy to implementation. The main focal points of activity are the arrangement and formulation of global and local processes on a business and IT level.

Solutions and services offered:

  • Process automation and innovation with new technology
  • Optimisation of purchasing processes, refund management
  • Networked product control
  • Marketing & sales management
  • Business Networking Strategy
  • Global IT-Management
  • Enterprise Management
  • Customer Relationship Management
  • Supply Chain Management
  • Enterprise Portal
  • Systems Integration