Business Service Management
S&T Romania promotes Business Service Management (BSM) solutions developed by HP Software, IBM Tivoli and BMC/Remedy. BSM portfolio provides a holistic approach and a unified platform for the management of business and IT services.
The most important features of the solutions provided by S&T Romania are:
- Application and Support - Simplifying and automating the processes for requesting, changeing and supporting business-related services.
- Planning and Management - IT service management, business requirements management, budget management and ensuring the compliance with different industry standards. Planning and management provides control and management of the priorities, the processes and the required staff for operating IT department as a business.
- Distribution and Configuration - Launch of new business services through applications, servers, network and customers. Application performance testing in order to sustain the services during pre- and post-implementing stages.
- Monitoring, Optimization and Availability - Proactive identifying and solving IT problems in virtual, distributed environments before they can affect the operations. Optimizing performance and the availability of the production applications, as well as proactively solving the problems immediately after their occurance.
- Integration and Synchronization - Discovery, modeling, visualization and definition of priorities defined by business services. Unifying and organizing data and streams in order to improve efficiency.
BSM portfolio of solutions offered by S&T partners includes products that cover the features previously described, including: Project & Portfolio Management, Application Testing & Delivery, IT Service Management, Infrastructure & Network Management, Client & Datacenter Automation, Business Availability Monitoring.
