Role:

Minimum 2 years experience as a support engineer. You'll work as part of a team of problem solvers and you’ll be responsible for operations of multiple complex business solutions on client’s premises in a shift rotation (14x7).

Focus on the following technologies: Windows Server, SharePoint Server, SQL Server,  Azure IaaS and PaaS services, Azure DevOps

 

 

Responsibilities:

 

Incident management and resolution following Standard Operating Procedures (SOPs).

• Basic windows server sys admin tasks (clear disk space, run scripts, server tasks, etc)

• Azure cloud components troubleshooting, log analysis, configuration checks.

• Alert management from automated systems.

• Manage escalation of issues to other teams and ensure resolution is reached.

 

Change Management

• Prepare environments, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs) and organizational policies.

• Evaluate the need of and deficiencies including capacity and performance management and planning.

• Raise/document change requests in the internal Service Management platform and act as the owner of the change until it's closure.

• Interact with the internal clients.

 

Critical Hiring Criteria:

 

• Previous relevant experience with Microsoft Enterprise (on-prem and cloud) solutions.

• Previous experience in technical support – minimum 2-year experience.

• Advanced English communication skills (both written and verbal).

• Familiar with (or good understanding of similar technologies – minimum 1-year experience per technology) at least of 3 of the following:

o Microsoft Windows Server (2008 R2 and above)

o Azure Portal - awareness PaaS services like Azure SQL, App service, Function App, Key Vault, Logic App, Service Bus

o Microsoft IIS

o Microsoft SharePoint 2016 and above

o Microsoft SQL Server

o Microsoft PowerShell / XML scripting

• Very good understanding of ITIL processes (Incident & Problem management, Change management). Ideally ITIL Foundation certified.

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